Return, Refund & Replacement Policy

At ELIVRA, we want you to receive your order in excellent condition. Please review our policy below before placing your order.

Damaged or Leaking Products

If your product arrives damaged, broken, or leaking, you may request a replacement.

• Refunds are not available for damaged, defective, or leaking products.

• Replacement is available in eligible cases, subject to verification.

• To request a replacement, you must provide:

  • A clear photo of the shipping label on the parcel.

  • An unedited, continuous video showing the parcel and the damaged or leaking product.

• Please send the required evidence to our team through WhatsApp or email.

How to Request a Replacement

1. Keep the product, packaging, and shipping label.

2. Record a clear video showing the parcel, shipping label, and damage or leakage.

3. Send the video and shipping-label photo to our team.

4. Our team will review your request and guide you through the replacement process.

WhatsApp: 03369600501

Important Notes

• Please report damage or leakage as soon as possible after delivery.

• Replacement requests are subject to review and verification.

• Refunds are not offered under this policy; eligible cases may receive a replacement.

• Please do not discard the original packaging or shipping label until your request is resolved.

For assistance, contact our team on WhatsApp at 03369600501.